Communications Within the Organization: An Interpretive Review of Theory and Research

Topic: Internal Communication Author(s), Title and Publication Redding, W. C. (1972). Communications within the organization: An interpretive review of theory and research. New York: Industrial Communication Council. Summary This book is important because it is one of the earliest reviews of organizational communication research. This review interpreted communication theories in the organizational setting, and offered […]

The Drivers of Employee Engagement

Topic: Employee Engagement Author(s), Title and Publication Robinson, D., Perryman, S., & Hayday, S. (2004, April). The Drivers of Employee Engagement. Report 408. Institute for Employment Studies. Summary This study defined engagement, devised its measurement, and established its drivers with data from an Institute for Employment Studies’ (IES) 2003 attitude survey of over 10,000 employees […]

Maritz Research Hospitality Group 2011 Employee Engagement Poll

Topic: Employee Engagement Author(s), Title and Publication Maritz Research. (June, 2011). Maritz Research Hospitality Group 2011 Employee Engagement Poll. Maritz Research White Paper. Summary Maritz Research, a firm specializing in employee and customer satisfaction studies and programming, conducted this study. The online panel included 1,857 individuals who were 18 years of age or older, worked […]

Direct and indirect effects of supervisor communication on organizational commitment

Topic: Supervisor Communication and Organizational Commitment Author(s), Title and Publication van Vuuren, M., de Jong, M. D.T., & Seydel, E. R. (2007). Direct and indirect effects of supervisor communication on organizational commitment. Corporate Communications, 12(2), 116-116. Summary Many studies have demonstrated that communication has strong ties to the core of organizational existence. To study how […]

The employee-public-organization chain in relationship management: A case study of a government organization

Topic: Employee Public Organization Relationships and Relationship Management Author(s), Title and Publication Rhee, Y. (2004). The employee-public-organization chain in relationship management: A case study of a government organization. Institute for Public Relations. Summary This study examined the critical roles that employees play in an organization’s relationship building process with its publics. An in-depth case study […]

Employee Engagement Survey

Topic: Employee Engagement Author(s), Title and Publication IABC Research Foundation and Buck Consultants. (2011). Employee Engagement Survey. San Francisco: IABC Research Foundation. Summary This report is the third in a series of annual surveys that the IABC Research Foundation conducted on employee engagement. A total of 954 employees were surveyed, representing a cross section of […]

Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm

Topic: Measurement of Employee Communication Outputs and Outcomes   Author(s), Title and Publication O’Neil, J. (2008). Measuring the impact of employee communication on employee comprehension and action: A case study of a major international firm. Public Relations Journal, 20(2).   Summary This case study describes how a global firm planned, implemented, and evaluated a new […]