Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees

Topic: Employee Identification; Employee Performance Authors, Title and Publication Korschun, D., Bhattacharya, C. B., & Swain, S. D. (2014). Corporate social responsibility, customer orientation, and the job performance of frontline employees. Journal of Marketing, 78(3), 20-37. Summary In the search for levers to improve job performance, some managers have turned to corporate social responsibility (CSR is defined […]

The Interactive Effect of Leader–Member Exchange and Electronic Communication on Employee Psychological Empowerment and Work Outcomes

Topic: Supervisor Communication; Digital Communication in the Workplace Authors, Title and Publication Hill, N., Kang, J., & Seo, M. (2014). The interactive effect of leader–member exchange and electronic communication on employee psychological empowerment and work outcomes. Leadership Quarterly, 25(4), 772-783. Summary The growth in virtual work arrangements and the increased availability of information and communication technologies have […]

Striving for Self-Verification during Organizational Entry

Topic: New Employees and Organizational Entry Author(s), Title and Publication Cable, D. M., & Kay, V. S. (2012). Striving for self-verification during organizational entry. Academy of Management Journal, 55(2), 360-380. Summary This project used two studies to examine how job applicants’ self-verification striving affects the organizational entry process. “Self-verification striving” means giving an accurate portrayal […]

The Relationship Between Leader Motivating Language and Self-Efficacy

Topic: Supervisor Communication Authors, Title and Publication Mayfield, J., & Mayfield, M. (2012). The relationship between leader motivating language and self-efficacy: A partial least squares model analysis. Journal of Business Communication, 49(4), 357-376. Summary This study examined the nature and processes of the relationships between leader motivating language and its effects on employee self-efficacy and […]