Institute for Public Relations

Strategic Value of Employee Relationships and Communicative Actions

Topic: Employee Communication Behavior; Employee-Organization Relationships Authors, Title and Publication Mazzei, A., Kim, J., & Dell’Oro, C. (2012). Strategic value of employee relationships and communicative actions: Overcoming corporate crisis with quality internal communication. International Journal of Strategic Communication, 6(1), 31-44 Summary This study analyzed a case to understand how continuous managerial efforts and internal communication […]

The Relationship Between Leader Motivating Language and Self-Efficacy

Topic: Supervisor Communication Authors, Title and Publication Mayfield, J., & Mayfield, M. (2012). The relationship between leader motivating language and self-efficacy: A partial least squares model analysis. Journal of Business Communication, 49(4), 357-376. Summary This study examined the nature and processes of the relationships between leader motivating language and its effects on employee self-efficacy and […]

Appropriateness and acceptability: Employee perspectives of internal communication

Topic: Internal Communication Author(s), Title and PublicationWelch, M. (2012) Appropriateness and acceptability: Employee perspectives of internal communication. Public Relations Review, 38(2), 246-254. SummaryInternal communication is effective when appropriate messages reach employees in formats useful and acceptable to them. This study explored employees’ perceptions of the formats of internal communication (i.e., print, electronic, and face-to-face), and […]

Matching the message: The role of regulatory fit in negative managerial communication

Topic: Supervisory Communication Author(s), Title and PublicationFransen, M. L., & ter Hoeven, C. L. (2011). Matching the message: The role of regulatory fit in negative managerial communication. Communication Research. SummaryThis study examined whether managers could communicate bad news effectively by fitting the message into employees’ regulatory focus (promotion orientation, and prevention orientation). According to regulatory […]

Failures in Upward Communication in Organizations: Three Possible Culprits

Topic: Trust and Upward Communication Author(s), Title and Publication Roberts, K. H.; & O’Reilly, C. A. III (1974). Failures in upward communication in organizations: Three possible culprits. Academy of Management Journal, 17(2), 205-215. Summary This classic study examined the impact of subordinates’ trust in their supervisor, perceptions of the supervisor’s influence over their future, and […]

PR in the ER: Managing internal organization–public relationships in a hospital emergency department

Topic: Organization-Employee Relationships Author(s), Title and Publication Seltzer, T., Gardner, E., Bichard, S., & Callison, C. (2012). PR in the ER: Managing internal organization–public relationships in a hospital emergency department. Public Relations Review, 38(1), 128-136. Summary Focusing on a university-affiliated emergency department (ED), this study investigated the antecedents and outcomes of organization-employee relationships, and the […]

The Impacts of Communication and Multiple Identifications on Intent to Leave: A Multimethodological Exploration

Topic: Turnover and Organizational Identification Author(s), Title and Publication Scott, C. R., Connaughton, S. L., Diaz-Saenz, H. R., Maguire, K., Ramirez, R., Richardson, B., Shaw, S. P., & Morgan, D. (1999). The Impacts of Communication and Multiple Identifications on Intent to Leave: A Multimethodological Exploration. Management Communication Quarterly, 12(3), 400-435. Summary This study examined two […]

The Relationship Between Perceived Supervisory Communication Behaviors and Subordinate Organizational Identification

Topic: Organizational Identification Author(s), Title and Publication Myers, S. A., & Kassing, J. W. (1998). The Relationship Between Perceived Supervisory Communication Behaviors and Subordinate Organizational Identification. Communication Research Reports, 15(1), 71-81. Summary According to the theory of unobtrusive control, modern organizations control their internal environments by biasing employees towards making organizationally favorable decisions. Organizational identification […]

A multi-level study of antecedents and a mediator of employee-organization relationships

Topic: Organization-Employee Relationship Author(s), Title and Publication Kim, H-S. (2007). A multi-level study of antecedents and a mediator of employee-organization relationships. Journal of Public Relations Research, 19(2), 167-197. Summary This study examined the influence of organizational structure and internal communication on organization-employee relationships, and the mediating role of organizational justice. Organizational structure refers to how […]

Manager-employee communication during a crisis: The missing link

Topic: Alignment and Internal Crisis Communication Author(s), Title and Publication Mazzei, A., & Ravazzani, S. (2011). Manager-employee communication during a crisis: The missing link. Corporate Communications, 16(3), 243-254 Summary This study investigated the effectiveness of internal crisis communication by comparing Italian companies’ communications with employees and employees’ interpretations of those communication efforts during the 2008-2009 […]

Managing to communicate, communicating to manage: How leading companies communicate with employees

Topic: Best Practices in Internal Communication Author(s), Title and Publication Young, M., & Post, J. E. (1993). Managing to communicate, communicating to manage: How leading companies communicate with employees. Organizational Dynamics, 22(1), 31-44. Summary This study is built on the idea that internal communication processes are an important ingredient in successful change, and understanding best […]

Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence

Topic: Internal Communication and Information Satisfaction Author(s), Title and Publication White, C., Vanc, A., & Stafford, G. (2010). Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence. Journal of Public Relations  Research, 22(1), 65-84. Summary This study examined employees’ perceptions of information flow from top administrators, their communication preferences, sense of […]