The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness.

Authors, Title and Publication Men, L. R. (2015). The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness. Public Relations Review, 41, 461-471. This article reports a study that primarily investigated the role of CEOs in organizational internal communication. Executive leaders, particularly CEOs, play a unique organizational role. As the top […]

Looking at Favorable and Unfavorable Superior-Subordinate Relationships Through Dominance and Affiliation Lenses

Authors, Title and Publication McWorthy, L., & Henningsen, D. D. (2014). Looking at favorable and unfavorable superior-subordinate relationships through dominance and affiliation lenses. International Journal of Business Communication, 51(2), 123-137. Using relational framing theory, this study examined factors that influence judgments subordinates make about the quality of their supervisors. According to this theory, two dimensions—dominance-submission and affiliation-disaffiliation—guide […]

The Relationship Between Organizational Assimilation and Employees’ Upward, Lateral, and Displaced Dissent

Author(s), Title and Publication Goldman, Z., W., & Myers, S. A. (2015). The relationship between organizational assimilation and employees’ upward, lateral, and displaced dissent. Communication Reports, 18(1), 24 – 35. Summary This article reports a study that explored the process by which an individual employee being integrated into the culture of an organization, i.e. organizational […]

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Driving Employee Engagement: The Expanded Role of Internal Communications

Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and […]

Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes

Topic: Leadership Communication Authors, Title and Publication Men, L. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26(3), 256-279. Summary Leadership at different levels directly or indirectly determines structural forms, organizational culture and climate, power distribution, and communication. Different types of leadership advocate different communication […]

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Strategic Value of Employee Relationships and Communicative Actions

Topic: Employee Communication Behavior; Employee-Organization Relationships Authors, Title and Publication Mazzei, A., Kim, J., & Dell’Oro, C. (2012). Strategic value of employee relationships and communicative actions: Overcoming corporate crisis with quality internal communication. International Journal of Strategic Communication, 6(1), 31-44 Summary This study analyzed a case to understand how continuous managerial efforts and internal communication […]

The Relationship Between Leader Motivating Language and Self-Efficacy

Topic: Supervisor Communication Authors, Title and Publication Mayfield, J., & Mayfield, M. (2012). The relationship between leader motivating language and self-efficacy: A partial least squares model analysis. Journal of Business Communication, 49(4), 357-376. Summary This study examined the nature and processes of the relationships between leader motivating language and its effects on employee self-efficacy and […]

Appropriateness and acceptability: Employee perspectives of internal communication

Topic: Internal Communication Author(s), Title and PublicationWelch, M. (2012) Appropriateness and acceptability: Employee perspectives of internal communication. Public Relations Review, 38(2), 246-254. SummaryInternal communication is effective when appropriate messages reach employees in formats useful and acceptable to them. This study explored employees’ perceptions of the formats of internal communication (i.e., print, electronic, and face-to-face), and […]

Matching the message: The role of regulatory fit in negative managerial communication

Topic: Supervisory Communication Author(s), Title and PublicationFransen, M. L., & ter Hoeven, C. L. (2011). Matching the message: The role of regulatory fit in negative managerial communication. Communication Research. SummaryThis study examined whether managers could communicate bad news effectively by fitting the message into employees’ regulatory focus (promotion orientation, and prevention orientation). According to regulatory […]

Failures in Upward Communication in Organizations: Three Possible Culprits

Topic: Trust and Upward Communication Author(s), Title and Publication Roberts, K. H.; & O’Reilly, C. A. III (1974). Failures in upward communication in organizations: Three possible culprits. Academy of Management Journal, 17(2), 205-215. Summary This classic study examined the impact of subordinates’ trust in their supervisor, perceptions of the supervisor’s influence over their future, and […]

PR in the ER: Managing internal organization–public relationships in a hospital emergency department

Topic: Organization-Employee Relationships Author(s), Title and Publication Seltzer, T., Gardner, E., Bichard, S., & Callison, C. (2012). PR in the ER: Managing internal organization–public relationships in a hospital emergency department. Public Relations Review, 38(1), 128-136. Summary Focusing on a university-affiliated emergency department (ED), this study investigated the antecedents and outcomes of organization-employee relationships, and the […]

The Impacts of Communication and Multiple Identifications on Intent to Leave: A Multimethodological Exploration

Topic: Turnover and Organizational Identification Author(s), Title and Publication Scott, C. R., Connaughton, S. L., Diaz-Saenz, H. R., Maguire, K., Ramirez, R., Richardson, B., Shaw, S. P., & Morgan, D. (1999). The Impacts of Communication and Multiple Identifications on Intent to Leave: A Multimethodological Exploration. Management Communication Quarterly, 12(3), 400-435. Summary This study examined two […]