How Symmetrical Employee Communication Leads to Employee Engagement and Positive Employee Communication Behaviors

Author(s), Title and Publication Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors. Journal of Communication Management, 21(1), 82-102. DOI:10.1108/JCOM-04-2016-0026 Summary For their insider perspective, employees are considered unique and authentic ambassadors for organizations. Whether the message is favorable or not, the employee experience, and the information […]

An Examination of Organizational Dissent Events and Communication Channels: Perspectives of a Dissenter, Supervisors and Coworkers

Author(s), Title and Publication Garner, J. T. (2017). An examination of organizational dissent events and communication channels: Perspectives of a dissenter, supervisors, and coworkers. Communication Reports, 30(1), 26-38. DOI: 10.1080/08934215.2015.1128454 Summary Dissent is a vital process in organizations that results in improved decision-making, performance, and employee satisfaction. While much is known about the person to […]

When Employees Don’t ‘Like’ Their Employers on Social Media

Author(s), Title and Publication Cervellon, M-C. & Lirio, P. (2017). When employees don’t ‘like’ their employers on social media. MIT Sloan Management Review, 58(2), 63-70. Summary When employees talk privately about their brands or the industries in which their companies operate, their comments will often have more credibility with their network of contacts than when […]

Internal Communication and Prosocial Service Behaviors of Front-Line Employees: Investigating Mediating Mechanisms

Author(s), Title and Publication: Malhotra, N., & Ackfeldt, A. (2016). Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms. Journal of Business Research, 69(10), 4132 – 4139. Summary Prosocial service behaviors (PSBs) are helpful behaviors of front-line employees (FLEs) directed towards the organization or other individuals. Especially towards co-workers and customers, PSBs […]

Emerging Issues in Internal Communications: Generational Shifts, Internal Social Media & Engagement

Neill, Marlene S. (Winter 2015) Emerging Issues in Internal Communications: Generational Shifts, Internal Social Media & Engagement. Public Relations Journal, 9(4). Summary Internal communication is rising in prominence and resources due to generational shifts as Baby Boomers retire and Millennials enter the workforce. Through 32 interviews with executives in marketing, public relations and human resources, […]

Evaluating Internal Public Relations Using the Critical Incident Technique

Authors, Title and Publication Zwijze-Koning, K. H., De Jong, M. T., & Van Vuuren, M. (2015). Evaluating internal public relations using the critical incident technique. Journal of Public Relations Research, 27(1), 46-62. Summary This study validates the critical incident technique (CIT) as a communication audit method to evaluate internal communication. Communication audit techniques, especially the qualitative approaches […]

The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness.

Authors, Title and Publication Men, L. R. (2015). The Internal Communication Role of the Chief Executive Officer: Communication Channels, Styles, and Effectiveness. Public Relations Review, 41, 461-471. This article reports a study that primarily investigated the role of CEOs in organizational internal communication. Executive leaders, particularly CEOs, play a unique organizational role. As the top […]

Looking at Favorable and Unfavorable Superior-Subordinate Relationships Through Dominance and Affiliation Lenses

Authors, Title and Publication McWorthy, L., & Henningsen, D. D. (2014). Looking at favorable and unfavorable superior-subordinate relationships through dominance and affiliation lenses. International Journal of Business Communication, 51(2), 123-137. Using relational framing theory, this study examined factors that influence judgments subordinates make about the quality of their supervisors. According to this theory, two dimensions—dominance-submission and affiliation-disaffiliation—guide […]

The Relationship Between Organizational Assimilation and Employees’ Upward, Lateral, and Displaced Dissent

Author(s), Title and Publication Goldman, Z., W., & Myers, S. A. (2015). The relationship between organizational assimilation and employees’ upward, lateral, and displaced dissent. Communication Reports, 18(1), 24 – 35. Summary This article reports a study that explored the process by which an individual employee being integrated into the culture of an organization, i.e. organizational […]

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Driving Employee Engagement: The Expanded Role of Internal Communications

Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and […]

Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes

Topic: Leadership Communication Authors, Title and Publication Men, L. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26(3), 256-279. Summary Leadership at different levels directly or indirectly determines structural forms, organizational culture and climate, power distribution, and communication. Different types of leadership advocate different communication […]