How Symmetrical Employee Communication Leads to Employee Engagement and Positive Employee Communication Behaviors

Author(s), Title and Publication Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors. Journal of Communication Management, 21(1), 82-102. DOI:10.1108/JCOM-04-2016-0026 Summary For their insider perspective, employees are considered unique and authentic ambassadors for organizations. Whether the message is favorable or not, the employee experience, and the information […]

Internal Communication and Prosocial Service Behaviors of Front-Line Employees: Investigating Mediating Mechanisms

Author(s), Title and Publication: Malhotra, N., & Ackfeldt, A. (2016). Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms. Journal of Business Research, 69(10), 4132 – 4139. Summary Prosocial service behaviors (PSBs) are helpful behaviors of front-line employees (FLEs) directed towards the organization or other individuals. Especially towards co-workers and customers, PSBs […]

The Practical Paradox of Technology: How it Can Lead to Employee Burnout

Author(s), Title and Publication Ter Hoeven, C. L., van Zoonen, W., & Fonner, K. L. (2016). The practical paradox of technology: The influence of communication technology use on employee burnout and engagement. Communication Monographs, DOI: 10.1080/03637751.2015.1133920. Summary Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions […]

The Secret to Creating an Engaged Workforce

Author(s), Title and Publication Jiang, H., & Men, R. L. (2015). Creating an engaged workforce: The impact of authentic leadership, transparent organizational communication, and work-life enrichment. Communication Research, DOI: 10.1177/0093650215613137. Summary This study examined how organizational leadership interplays with communication to influence employees’ work-life enrichment and work engagement. Employee engagement is a work-related motivated state of […]

Crafting the Change: The Role of Employees During an Organizational Change

Author(s), Title and Publication Petrou, P., Demerouti, E., & Schaufeli, W. B. (2016). Crafting the change: The role of employee job crafting behaviors for successful organizational change. Journal of Management, DOI: 10.1177/0149206315624961. Summary Though it is widely recognized that organizational change communication is the most effective strategy to improve employee adjustment to change, little is […]

Four Ways Smartphones Influence Social Norms and Employee Engagement

Authors, Title and Publication Derks, D., Duin, D., Tims, M., & Bakker, A. B. (2015). Smartphone use and work–home interference: The moderating role of social norms and employee work engagement. Journal of Occupational and Organizational Psychology, 88, 155–177. This article aims to shed light on the relationship between daily smartphone use and daily work–home interference […]

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Driving Employee Engagement: The Expanded Role of Internal Communications

Topic: Employee Engagement Authors, Title and Publication Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. Journal of Business Communication, 51(2), 183-202. Summary Increasingly, organizations and their public relations professionals recognize the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and […]