Overconfidence at the Keyboard: Confidence and Accuracy in Interpreting E-mail Exchanges

Author(s), Title and Publication Riordan, M. A., & Trichtinger, L. A. (2017). Overconfidence at the keyboard: Confidence and accuracy in interpreting affect in E-mail exchanges: Confidence and accuracy in E-mail. Human Communication Research, 43(1), 1-24. doi:10.1111/hcre.12093 Summary Computer-mediated communication (CMC) as an internal communication tool has created efficiencies, but in part, at the expense of […]

Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion

Choi, Yoonhyeung, & Lin, Ying-Hsuan (2009). Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion. Journal of Public Relations Research, 21(2), 198-207. Summary Drawn from attribution theory, this article introduces two types of emotion (i.e., attribution independent and attribution dependent emotion) and explores their role in the situational […]