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Institute for Public Relations

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Two-Way Communication: A Win-Win Model for Facing Activist Pressure:
A Case Study on McDonalds and Unilever's Responses to Greenpeace

By Adrienne Cooper

This paper will examine two cases in which Greenpeace targeted the environmental practices of Cargil. These case studies will demonstrate how two-way symmetrical communication can be used to avoid conflict, foster mutually beneficial relationships between companies and activist publics and converge seemingly conflicting ideologies.