This summary is provided by the IPR Organizational Communication Research Center. Summary Supervisors use a variety of communication strategies when talking to employees, which can influence employee workplace experience. Dominance is understood as a set of communicative acts in which power is exerted and influence exercised. Even though dominance has a negative connotation, it can … Continue reading The Expression of Supervisor Dominance and Employee Outcomes
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This blog summary is provided by the IPR Organizational Communication Research Center As we seek to further our understanding of the communication-related factors that bring out the best and the worst in employees, one model from the management literature offers promise. The job demands-resources (JD-R) model is gaining momentum among communication scholars, and for good … Continue reading Linking Communication to Job Demands and Resources →
Summary The message is clear: people want to work for organizations where they feel they are engaged and learning. This is what inspired Paula Bernardino, MCM, SCMP, CSR-P, to pursue the study “Engaging Employees through Corporate Social Responsibility Programs: Aligning Corporate Social Responsibility and Employee Engagement” and examine whether companies that engage in social and … Continue reading Engaging Employees through Corporate Social Responsibility Programs →
This blog is provided by the IPR Organizational Communication Research Center. Globally, organizations struggle with bridging the reputation divide and trust deficit among employers and employees while striving to improve engagement. According to a brand credibility gap study, just 19% of employees feel aligned with their employer’s brand.1 Worldwide, the state of employee experience is … Continue reading Communications is a Team Sport: Involving Employees as Partners and Brand Advocates →
This summary is provided by the IPR Organizational Communication Research Center Summary Although internal communicators have various tools to communicate with employees, internal social media offer a “synchronous” opportunity (allows two or more people to share communication in real-time) for organizations to share detailed, transparent, up-to-date information. Recently, more organizations are using internal social media. Despite … Continue reading Organizations’ Administration of Internal Social Media and Relationship Cultivation – From the Employee Perspective →
This summary is provided by the IPR Organizational Communication Research Center Summary Research studies have recently suggested that trust in institutions, organizations, managers, colleagues, friends, and many other areas of work and life is declining worldwide. Among numerous factors, stringent worldwide competition, global governance, corporate greed, mergers and acquisitions, downsizing, managers’ moral hazard, and increased … Continue reading Building Organizational Trust Through Internal Communication →
This summary is provided by the IPR Organizational Communication Research Center Summary Employees use anonymous social media channels to share company-related content, such as their ideas and opinions about their employers and their working environment. This behavior has become a double-edged sword for organizations because employees can share both positive and negative messages about them. … Continue reading De-motivating Employees’ Negative Communication Behaviors on Anonymous Social Media: The Role of Public Relations →
This summary is provided by the IPR Organizational Communication Research Center Summary Modern organizations use a variety of communication channels to reach employees ranging from traditional media channels (e.g., printed publications, e-mails), interpersonal channels (e.g., team meetings, social gatherings), to new digital media (e.g., Yammer, Slack, Facebook, Twitter). It is critical for organizations to select the appropriate … Continue reading How the Choice of Channels Affects Internal Communication Satisfaction →
This summary is provided by the IPR Organizational Communication Research Center Summary Despite the increased interest in employees’ communication behaviors, what prompts them, and the potential contributions to organizational performance, there is little understanding concerning how companies manage employees’ work-related communication, particularly on social media. To gain a better understanding of how organizations enable and motivate … Continue reading Managing the Communicative Organization: A Qualitative Analysis of Knowledge-Intensive Companies →
This summary is provided by the IPR Organizational Communication Research Center. Summary Employees play a vital role as organizations’ problem-solvers and information seekers during organizational turbulence. This study explored two types of employees’ communicative behaviors – i.e., information seeking and voicing – during organizational crises. Information seeking refers to employees’ willingness to acquire crisis-related information for … Continue reading Employee Communicative Behaviors in a Crisis: The Role of Relationship and Symmetrical Communication →
Summary The rise of distributed work, or telework, in organizations has been linked to benefits, such as productivity, performance, retention, and commitment. Elsewhere, however, it has been noted that distributed work provides an environment ripe for cyberslacking, a phenomenon in which employees are distracted by non-work Internet browsing when they should be accomplishing work tasks. … Continue reading Cyberslacking in Remote Work Environments →
This summary is provided by the IPR Organizational Communication Research Center. Dr. Josef Scheuerlein and Dr. Helena Chladkova analyzed letters from CEOs of major U.S. companies to shareholders during the 2008-2009 financial crisis. A content analysis of 594 letters from 104 CEOs to shareholders between 2006 and 2011 was conducted. Key findings include: The use … Continue reading An Analysis of Leadership Letters to Shareholders During the 2008 Financial Crisis →