Turning Knowledge into Action: Seven Techniques for Empowering Employees

In a January blog post, thoughtful communications scientist Bruce Berger asked a great question: “Does Organization Communication Research Matter?” While I agree with astronaut Neil Armstrong that “research creates knowledge,” I similarly subscribe to the wise musing of Benjamin Franklin that “a good example is the best sermon.” In other words, actions speak louder than […]

Beyond the C-Suite: Corporate Communications’ Power & Influence

While public relations and marketing executives aspire to have a seat among the C-Suite, the most senior executives in a company, evidence from a new study published in the Journal of Communication Management, suggests that is an example of “tunnel vision.” The study titled “Beyond the C-Suite: Corporate Communications’ Power & Influence” involved 30 in-depth […]

Trends in Internal Communication: Generational Shifts, Internal Social Media & Engagement

As Millennials continue to enter the workforce and begin to assume management roles, Baby Boomers are retiring. These generational shifts demand internal communication professionals make major adjustments in how they communicate. Millennials are expected to comprise 75% of the workforce by 2025 (Deloitte, 2014), and according to internal communicators I interviewed, they have different communication […]

Beyond the C-Suite: Corporate Communications’ Power & Influence

While public relations and marketing executives aspire to have a seat among the C-Suite, the most senior executives in a company, evidence from a new study published in the Journal of Communication Management, suggests that is an example of “tunnel vision.” The study titled “Beyond the C-Suite: Corporate Communications’ Power & Influence” involved 30 in-depth […]

Bruce Berger

Does Organizational Communication Research Matter?

Bruce Berger, Ph.D. and research editor of the Organizational Communication Research Center, reflects on the development of organizational communication in honor of IPR’s 60th Anniversary.  IPR’s Commission on Organizational Communication launched its Research Center in autumn 2012. The goals were twofold: 1) create a go-to resource for professionals and academics to access brief summaries and practical implications […]

Seven Ways Analytics Are Changing CEO Leadership

Data and its accompanying insights are having a profound impact on the value and efficacy of both marketing and corporate communications at the C-Suite level in organizations today. The real benefit is that analytics provide a roadmap for more precise communications – i.e., moving from a Coverage model to an Influence model identifying influence, including […]

Taking Survey Results to Heart: The Challenge of Cultivating Self-Awareness

Last May, The Plank Center for Leadership in Public Relations and Heyman Associates published our Leadership Report Card. The results of our survey of more than 800 senior communicators were detailed in earlier blog posts here (Part 1, Part 2). Since then, I have had the opportunity to present our findings to IPR’s Board of […]

Evaluating Internal Public Relations Using the Critical Incident Technique

Authors, Title and Publication Zwijze-Koning, K. H., De Jong, M. T., & Van Vuuren, M. (2015). Evaluating internal public relations using the critical incident technique. Journal of Public Relations Research, 27(1), 46-62. Summary This study validates the critical incident technique (CIT) as a communication audit method to evaluate internal communication. Communication audit techniques, especially the qualitative approaches […]

The Influence of Communication Technologies on Perceived Work Life Conflict, Burnout, Job Satisfaction and Turnover Intentions

  Authors, Title and Publication Wright, K. B., Abendschein, B., Wombacher, K., O’Connor, M., Hoffman, M., Dempsey, M., & Shelton, A. (2014). Work-related communication technology use outside of regular work hours and work life conflict: The influence of communication technologies on perceived work life conflict, burnout, job satisfaction, and turnover intentions. Management Communication Quarterly, 28(4), 507-530. […]

Communicating During Organizational Change Using Social Accounts: The Importance of Ideological Accounts

Author(s), Title and Publication Tucker, D. A., Yeow, P., & Viki, G. T. (2013). Communicating during organizational change using social accounts: The importance of ideological accounts. Management Communication Quarterly, 27(2), 184-209. Summary This study explored how organizations undergoing change explain change-related decision to their employees, and the impacts of different communication methods on employees’ trust […]

Bringing Technological Frames to Work: How Previous Experience with Social Media Shapes the Technology’s Meaning in an Organization

Authors, Title and Publication Treem, J. W., Dailey, S. L., Pierce, C. S., & Leonardi, P. M. (2015). Bringing technological frames to work: How previous experience with social media shapes the technology’s meaning in an organization. Journal of Communication, 65(2), 396-422. This study examines the expectations that workers have regarding enterprise social media (ESM). ESM is increasingly […]

Upward Maintenance Tactics in Supervisory Mentoring and Nonmentoring Relationships

Author(s), Title and Publication Tepper, B. J. (1995). Upward maintenance tactics in supervisory mentoring and nonmentoring relationships. Academy of Management Journal, 38(4), 1191-1205. Summary This study examined the communication tactics that junior colleagues use to maintain stable mentoring relationships with their senior colleagues. Data were collected from a survey of 259 employees, with their upward […]