Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence

Topic: Internal Communication and Information Satisfaction Author(s), Title and Publication White, C., Vanc, A., & Stafford, G. (2010). Internal Communication, Information Satisfaction, and Sense of Community: The Effect of Personal Influence. Journal of Public Relations  Research, 22(1), 65-84. Summary This study examined employees’ perceptions of information flow from top administrators, their communication preferences, sense of […]

Benchmarking Study Illustrates How Best-in-Class Achieve Alignment, Communicate Change

Topic: Best Practices   Author(s), Title and Publication Powers, V. J. (1996-1997). Benchmarking Study Illustrates How Best-in-Class Achieve Alignment, Communicate Change. Communication World, December/January, 30-33.   Summary The American Productivity & Quality Center conducted this study of internal communication best practices among 50 companies that were believed to be the best in employee communication. Best […]

Employee Voice Behavior: Interactive Effects of LMX and Power Distance in the United States and Colombia

Topic: Employee Voice and Power Distance Author(s), Title and Publication Botero, I. C., & Dyne, L. V. (2009). Employee Voice Behavior: Interactive Effects of LMX and Power Distance in the United States and Colombia. Management Communication Quarterly, 23(1), 84-104. Summary Competitive advantage can come from ideas that employees communicate to supervisors for improving processes, products […]

Managerial communication: The link between frontline leadership and organizational performance

Topic: Managerial Communication and Frontline Leadership Author(s), Title and Publication Ahmed, Z., Shields, F., White, R., & Wilbert, J. (2010). Managerial communication: The link between frontline leadership and organizational performance. Journal of Organizational Culture, Communication and Conflict, 14(1), 107-120. Summary This essay describes how effective managerial communication (MC) can assist frontline managers (FMs) in cultivating […]

Employee Engagement in Practice: JTI Case Study

Topic: Employee Engagement Author(s), Title and Publication Towers Watson. (2009). Employee Engagement in Practice: JTI Case Study. New York: Towers Watson. Summary This project evaluated the level of employee engagement in JTI, the international division of Japan Tobacco Inc., which is described as “one of the most dynamic tobacco companies worldwide.” A high level of […]

Maritz Research Hospitality Group 2011 Employee Engagement Poll

Topic: Employee Engagement Author(s), Title and Publication Maritz Research. (June, 2011). Maritz Research Hospitality Group 2011 Employee Engagement Poll. Maritz Research White Paper. Summary Maritz Research, a firm specializing in employee and customer satisfaction studies and programming, conducted this study. The online panel included 1,857 individuals who were 18 years of age or older, worked […]

Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange

Topic: Employee Burnout and Defensive Communication Author(s), Title and Publication Becker, J. H., Halbesleben, J. B., & O’Hair, H. (2005). Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader–Member Exchange. Communication Research Reports, 22(2), 143-150. Summary This study used leader-member exchange (LMX) theory, which suggests that leaders develop different relationships with employees […]

The impact of employee communication and perceived external prestige on organizational identification

Topic: Organizational Identification and Communication Climate   Author(s), Title and Publication Smidts, A., van Riel, C. B. M., & Pruyn, A. T. (2000). The impact of employee communication and perceived external prestige on organizational identification. Erasmus Research Institute of Management: Research in Management Report ERS-2000-01-MKT. Erasmus University, Rotterdam, the Netherlands.   Summary This study used […]

Antecedents and consequences of employee engagement

Topic: Measurement of Employee Engagement Author(s), Title and Publication Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. Summary Based on Social Exchange Theory, this study tested a model of the antecedents and consequences of employee job engagement and employee organization engagement. The researchers surveyed 102 employees working […]

Measuring the Impact of Leadership Style and Employee Empowerment on Perceived Organizational Reputation

Topic: Leadership Style and Employee Empowerment Author(s), Title and Publication Men, L. R. (2010). Measuring the Impact of Leadership Style and Employee Empowerment on Perceived Organizational Reputation. Institute for Public Relations. Summary This research examined the impact of organizational leadership on internal communication.  Specifically, it built links among leadership style, employee empowerment, and employees’ perceptions […]

The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction

Topic: Supervisor Leadership, Communication Competence and Employee Satisfaction Author(s), Title and Publication Madlock, P. E. (2008). The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction. Journal of Business Communication, 45(1), 61-78. Summary This study examined the impact of a supervisor’s communication competence and leadership style on employee satisfaction. A survey was conducted with 220 […]

Strategic Thinking about Employee Communication Behavior (ECB) in Public Relations: Testing the Models of Megaphoning and Scouting Effects in Korea

Topic: Measurement of Employee Communication Behavior Author(s), Title and Publication Kim, J-N, & Rhee, Y. (2011). Strategic Thinking about Employee Communication Behavior (ECB) in Public Relations: Testing the Models of Megaphoning and Scouting Effects in Korea. Journal of Public Relations Research, 23(3), 243-268. Summary This study examined how to facilitate positive employee communication behavior (ECB) […]