Summary Industry research reveals how teleworking is essential for business today. Research suggests nearly one quarter of workers in the USA engage in telework and a majority of employees would change jobs if the change allowed them to work more from home. Yet, even with this growing interest in remote work, scholars have overlooked a … Continue reading How To Communicate Role Expectations in a Coworking Office
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This blog post is provided by the IPR Organizational Communication Research Center. Most organizations want to enhance innovation; to achieve this goal they invest resources in new methodologies, technologies, training, physical spaces, and furniture. This is great… However, they often forget that they also need to invest in internal communication. This oversight can be very … Continue reading Six Ways to Enhance Innovation Through Internal Communication →
My company, Integral, recently hosted senior Communications, Marketing, and Human Resources leaders at our inaugural Circles event in New York City. Together, we unpacked the ins and outs of designing the kind of employee experiences that deliver business results. With forward thinkers from Amex, Levi Strauss & Co., Altice, Fitch, Columbia University, Memorial Sloan Kettering, … Continue reading Four Shifts That Will Transform Employee Experience in 2020 →
This post is provided by the IPR Organizational Communication Research Center. In today’s digital and social world, organizations are under constant scrutiny. The way an organization handled an internal crisis can easily go viral and be known to all, such as the Ctrip child abuse scandal, one of the biggest crises in China in 2017. … Continue reading Dialogic Strategies in a Crisis: Ramifications of Internal Communication on External Audiences →
Summary When Bill Gates published and copyrighted his bestseller Business @ the Speed of Thought, readers did not protest upon thumbing a few pages in to see that the book was authored “with Collins Hemingway.” Likewise, for Sheryl Sandberg’s Lean In (with Nell Scovell) or Howard Schultz’s Onward: How Starbucks Fought for Its Life without … Continue reading How CEO “Ghost-Posting” Affects Employee Perceptions on Leadership, Transparency, and Relationships →
Social media can serve as a powerful tool for promoting a consistent brand identity. Brands emerge from both user-generated and firm-generated content. Firm-generated content includes marketing and communication content developed and controlled by management, but also includes messages conveyed by employees. In fact, employees have several opportunities to interact with external stakeholders and during these … Continue reading Employees and social media: Promoting brand-consistent behaviors →
This blog post is provided by the IPR Organizational Communication Research Center. A developers’ inside joke project “996.icu”, referring to their excessive work schedule from 9 a.m. to 9 p.m., six days a week, potentially sending IT workers to intensive care units, sparked a nationwide heated discussion in China on organizational climate, employee engagement, and … Continue reading The 996 Work Schedule Debate: Organizational Climate, Employee Engagement, and Employee Well-Being →
This post is provided by the IPR Organizational Communication Research Center. Organizations are increasingly adopting an integrated approach to internal and external communication, but many practitioners insist on treating internal stakeholders as a distinct audience, which means external content alone is not enough to respond to their needs. These are some of the findings from The … Continue reading The Intersection of Internal and External Communication →
Author(s), Title and Publication Hussain, I., Shu, R., Tangirala, S., & Ekkirala, S. (2019). The voice bystander effect: How information redundancy inhibits employee voice. Academy of Management Journal, 62(3), p 828-849. Summary The popular proverbial “elephant in the room” and the fable “The Emperor’s New Clothes” speak to observers’ silence in pointing out something that … Continue reading The voice bystander effect: How information redundancy inhibits employee voice →
Author(s), Title and Publication Bisel, R. S., & Adame, E. A. (2019). Encouraging upward ethical dissent in organizations: The role of deference to embodied expertise. Management Communication Quarterly, doi:10.1177/0893318918811949 Summary News reports of unethical behaviors in and by organizations remain all too common. If employees cannot label behavior as unethical publicly, organizational members will be … Continue reading Encouraging upward ethical dissent in organizations: The role of deference to embodied expertise →
Author(s), Title and Publication Mayfield, J., & Mayfield, M. (2016). The diffusion process of strategic motivating language: An examination of the internal organizational environment and emergent properties. International Journal of Business Communication, 56(3), 368-392. doi: 10.1177/2329488416629093 Summary Leaders can use three major forms of oral communication to enhance employees’ work motivation. The three speech act … Continue reading The diffusion process of strategic motivating language: An examination of the internal organizational environment and emergent properties →
This post is provided by the IPR Organizational Communication Research Center. The current emphasis among business leaders on shifting corporate culture isn’t merely about culture for its own sake. Rather, these leaders recognize that culture defines the employee experience (EX) on the job. Culture helps employees connect with the organization’s greater goals and feel a … Continue reading Culture: Master the Human Element of Employee Experience →