This blog post is provided by the IPR Organizational Communication Research Center. When faced with a major social-mediated crisis that impacts both internal and external audiences, what should an organization do to best navigate the situation? United Airlines in 2017 showed us the “worst practices.” On April 9, 2017, a viral smartphone video that showed … Continue reading Authenticity and Ethics: Implications for Internal Crisis Management
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This blog post is provided by the IPR Organizational Communication Research Center. Over the past month, it’s become increasingly clear that COVID-19 is going to be present in society, and within the lives of our companies, for a long time to come. With this in mind, leading companies are pivoting from simply managing anxiety and … Continue reading Enabling and Engaging Your Organization Through Change: Re-Entering the Workplace in COVID-19 →
This post is provided by the IPR Organizational Communication Research Center. A subtle but very important outcome thus far from this horrible pandemic is just how critical employee behavior, trust and engagement are not only to organizations and business but to society in general. Maintaining a level of confidence in the workforce is essential to productivity, … Continue reading How COVID-19 is Forcing CEOs to Rethink the Importance of Internal Communications →
This post is provided by the IPR Organizational Communication Research Center. As the novel coronavirus pandemic sweeps the globe, businesses and their leaders are facing unprecedented challenges to adjust to the sudden and rapid changes, navigate through new realities, and sustain their business operations. Meanwhile, employees are experiencing challenges and stress due to the unforeseen … Continue reading Wartime Leadership Communication: How Should CEOs Communicate during the COVID-19 Pandemic? →
Download Full Report (PDF): COVID-19 – Internal Comm – Full ReportDownload Press Release (PDF): COVID-19 – Internal Comm – Press ReleaseDownload Topline Findings: COVID-19 – Internal Comm – Topline FindingsDownload Social Graphics (PDF): COVID-19 – Internal Comm – Social Graphics For more COVID-19 research, visit the IPR COVID-19 Resource Center Here This is an IPR … Continue reading Special Report: How Companies Are Engaging Employees During COVID-19 →
This post is provided by the IPR Organizational Communication Research Center. Summary Many organizations like Yahoo! and Best Buy initially embraced workplace flexibility – the ability of employees to decide when and where to work. However, more recently, practitioners and scholars have raised concerns over the negative consequence of workplace flexibility. For instance, telework and remote … Continue reading Helping Others and Feeling Engaged in the Context of Workplace Flexibility →
This post is provided by the IPR Organizational Communication Research Center. As employees across the world self-quarantine during the Covid-19 pandemic, there is heightened attention on telework and the challenges that come with working from home. Although telework has been the subject of a considerable amount of research in two intersecting disciplines (management and organizational … Continue reading A Renewed Call for Telework Research →
This article summary is provided by the IPR Organizational Communications Research Center. Summary In distributed work settings, the development and maintenance of social connectivity can be challenging due to the lack of face-to-face contacts, shared experiences, and common ground. To address this concern, global organizations often adopt enterprise social media (ESM) to facilitate relationship building and … Continue reading How Enterprise Social Media Affects the Social Connectivity of Globally Dispersed Workers →
This blog post is provided by the IPR Organizational Communication Research Center. The everyday experiences at work is what defines how engaged employees feel and the extra effort they put to move their organization forward with performance. Employee experience2 is known as “a positive and powerful – and ultimately human – experience, in which employees … Continue reading Putting Employee Experience in Perspective →
This article summary is provided by the IPR Organizational Communications Research Center. Summary This study explores how employees’ perception of organizational justice – procedural justice and interactional justice – affects their relationship with organizations, job trust, engagement, and turnover intention. Organizational justice is a key concept in organizational science because it is closely linked … Continue reading To Leave or Not to Leave: How Employees’ Perceptions of Organizational Justice Affects Organizational Relationships →
Think about the last time you were in a situation where you were unsure if the person you were talking to was truly listening to what you had to say. Were you talking to a colleague or maybe a partner or a supervisor? And did their nonverbal cues demonstrate a lack of active listening? How … Continue reading How Do We Learn to Actively Listen? A Challenge to All of Us to be More Present with our Dialogic Partners →
This blog post is provided by the IPR Organizational Communication Research Center. When internal communication is leveraged, it can elevate employees and help them thrive while driving business results. The optimal internal communication program does not simply provide free lunches or employee events; the needs of employees are more complex than that. To understand what … Continue reading The Winning Formula for Internal Communication →