“The Work Must Go On”: The Role of Employee and Managerial Communication in the Use of Work–Life Policies

Author(s), Title and Publication Hoeven, C.L. ter, Miller, V., Peper, A. & Dulk, L. den (2017). “The Work Must Go On”: The role of employee and managerial communication in the use of work–life policies. Management Communication Quarterly, 31(2), 194 –229. DOI: 10.1177/0893318916684980 Summary Despite extensive work-life regulations in comparison to the U.S., many employees in the Netherlands do not take […]

Leader Talk and the Creative Spark: A Research Note on How Leader Motivating Language use Influences Follower Creative Environment Perceptions

Author(s), Title and Publication Mayfield, M. & Mayfield, J. (2017). Leader talk and the creative spark: A research note on how leader motivating language use influences follower creative environment perceptions. International Journal of Business Communication, 54(2), 210-225. DOI: 10.1177/2329488416687057 Summary Garden variety creativity, which happens whenever someone develops a new way of dealing with a […]

Corporate Acculturation Neglect in Cross-Border Acquisitions: The Case of Denmark and The United States

Author(s), Title and Publication Breiner, T., & Minei, E. M. (2017). Corporate acculturation neglect in cross-border acquisitions: the case of Denmark and the United States, The Journal of International Communication, 23(1), 53-74, DOI: 10.1080/13216597.2016.1236030 Summary Worldwide enterprise continues to expand as technologies and developments invite organizations to new markets around the globe. An increasingly common […]

Examining Internal Social Media from an Integrated Marketing Communication Perspective

Internal social media (ISM), also referred to as enterprise social media, serve as critical communication channels for employees to share information and build internal relationships across organizational departments and geographical locations (Madsen & Verhoeven, 2016). Drawing upon previous research on social media and enterprise social media, Madsen (2017) defined internal social media (ISM) as “a […]

Social Exchange and Sense of Community in Intranets: How do Group Norms Affect Internal Communication Behavior?

I’m fascinated by the process of communication inside companies. Each workplace has its own community ethos that online tools can amplify or erode. Social networking platforms in the workplace include instant messaging, blogs, bulletin boards, chatrooms, and listservs. Although the technologies and formats vary, these tools help build a sense of community—feelings of membership, influence, […]

Face Time: It’s More Than Face Value

At a time when there are more ways than ever to communicate and connect with and among employees, one way stands out as enduring: face time. Bringing leaders and employees together – face-to-face – is an essential part of a comprehensive employee communications strategy for every organization. We’ve all heard countless data points that attest […]

Exploring the Local and Global Experiences of Employees Across Eastern and Western Contexts

Author(s), Title and Publication Ju, R. & Shoham, M. (2017). Multidimensionality of identification: Exploring the local and global experiences of organizational members across Eastern and Western contexts. Western Journal of Communication, 81(2), 206-224. DOI: 10.1080/10570314.2016.1235281 Summary Organizational identification, which refers to an individual’s feeling of connectedness to organizations, is one of the most frequently studied […]

Creating the Boiler Room Environment: The Job Demand-Control-Support Model as an Explanation for Workplace Bullying

Author(s), Title and Publication Goodboy, A. K., Martin, M. M., Knight, J. M., & Long, Z. (2015). Creating the Boiler Room Environment The Job Demand-Control-Support Model as an Explanation for Workplace Bullying. Communication Research. DOI: 0093650215614365. Summary Bullying, messaging characterized by power imbalance that creates harm is a relevant and increasing concern in organizations. Yet, […]

Conversations at Work: The Effects of Leader-Member Conversational Quality

Author(s), Title and Publication Jian, G., & Dalisay, F. (2017). Conversation at work: The effects of leader-member conversational quality. Communication Research, 44(2), 177-197. DOI: 10.1177/0093650214565924 Summary Conversation is an undoubtedly, an important component of leadership; this study explores the relationship between leadership conversation practices, their quality and their impact on organizational outcomes. Quality conversations between […]

A Bomb or Strategic Management Resource: Listening to Employee Dissenting Opinions

In August 2015, The New York Times published an article exposing e-commerce giant Amazon.com’s competitive office environment, in which employees were expected to perform like robots, anonymously snitch on coworkers, and be on call 24/7 (Kantor & Streitfeld, 2015 August 15). This coverage brought in a great deal of public outrage, as witnessed by nearly […]