Exploring the Local and Global Experiences of Employees Across Eastern and Western Contexts

Author(s), Title and Publication Ju, R. & Shoham, M. (2017). Multidimensionality of identification: Exploring the local and global experiences of organizational members across Eastern and Western contexts. Western Journal of Communication, 81(2), 206-224. DOI: 10.1080/10570314.2016.1235281 Summary Organizational identification, which refers to an individual’s feeling of connectedness to organizations, is one of the most frequently studied […]

Creating the Boiler Room Environment: The Job Demand-Control-Support Model as an Explanation for Workplace Bullying

Author(s), Title and Publication Goodboy, A. K., Martin, M. M., Knight, J. M., & Long, Z. (2015). Creating the Boiler Room Environment The Job Demand-Control-Support Model as an Explanation for Workplace Bullying. Communication Research. DOI: 0093650215614365. Summary Bullying, messaging characterized by power imbalance that creates harm is a relevant and increasing concern in organizations. Yet, […]

Conversations at Work: The Effects of Leader-Member Conversational Quality

Author(s), Title and Publication Jian, G., & Dalisay, F. (2017). Conversation at work: The effects of leader-member conversational quality. Communication Research, 44(2), 177-197. DOI: 10.1177/0093650214565924 Summary Conversation is an undoubtedly, an important component of leadership; this study explores the relationship between leadership conversation practices, their quality and their impact on organizational outcomes. Quality conversations between […]

A Bomb or Strategic Management Resource: Listening to Employee Dissenting Opinions

In August 2015, The New York Times published an article exposing e-commerce giant Amazon.com’s competitive office environment, in which employees were expected to perform like robots, anonymously snitch on coworkers, and be on call 24/7 (Kantor & Streitfeld, 2015 August 15). This coverage brought in a great deal of public outrage, as witnessed by nearly […]

From Broadcast to Conversation: Insights on Connecting with a Digital Workforce

Clarity, Coherence, and Connectivity Essential Ingredients to Achieving Relevance For those of us who strive to ensure organizations work in the most optimal way through greater trust, engagement and performance, we are experiencing what may well turn out to be a watershed moment in terms of maturation and achievement. Personally, being involved in organizational excellence […]

An Examination of Organizational Dissent Events and Communication Channels: Perspectives of a Dissenter, Supervisors and Coworkers

Author(s), Title and Publication Garner, J. T. (2017). An examination of organizational dissent events and communication channels: Perspectives of a dissenter, supervisors, and coworkers. Communication Reports, 30(1), 26-38. DOI: 10.1080/08934215.2015.1128454 Summary Dissent is a vital process in organizations that results in improved decision-making, performance, and employee satisfaction. While much is known about the person to […]

When Employees Don’t ‘Like’ Their Employers on Social Media

Author(s), Title and Publication Cervellon, M-C. & Lirio, P. (2017). When employees don’t ‘like’ their employers on social media. MIT Sloan Management Review, 58(2), 63-70. Summary When employees talk privately about their brands or the industries in which their companies operate, their comments will often have more credibility with their network of contacts than when […]

Between Hope and Fear: Developing Social Media Guidelines for Employees

Author(s), Title and Publication Opgenhaffen, M. and Claeys, A.-S. (2017). Between hope and fear: Developing social media guidelines. Employee Relations, 39(2), pp. 130–144. doi: 10.1108/er-04-2016-0086. Summary From an organizational perspective, social media has evolved from a communication tool focused on external stakeholder engagement to also include internal stakeholders. As such, this study examines the rationale […]

The Top Five Reasons Leaders Don’t Communicate

At some point in your career, you may have bemoaned to colleagues, “How do I get my leaders out to talk to employees? We’re going through lots of change, they need to be visible and I can’t get them out of their offices.” Despite well-thought-out leadership communication strategies, leaders may balk at getting face-to-face with […]

Corporate Character: How Ethical Frameworks Are Cultivated

Organizations consistently use terms such as character to describe themselves in terms of mission, vision, and values. Oftentimes character is used to describe the decision-making framework and parameters of an organization, centering on integrity or leadership – but otherwise, little effort is often made to discern character and to systematically cultivate the character of an […]