Guidelines for Measuring Trust in Organizations (Updated)

Download (PDF): Guidelines for Measuring Trust in Organizations (updated 2013) Introduction In 2003, a coalition of organizations representing 50,000 public relations and communications professionals gathered in New Jersey to discuss ways to restore trust in American business. Buffeted by scandal and crisis since the Enron debacle, the average citizen’s belief in the integrity and honesty of […]

Wake Up and Smell the Outcomes

The year 2015 was a huge one for PR Measurement. The Barcelona Principles were updated from their initial unveiling in 2010, “Measurement Week” was expanded to a full “Measurement Month” and we finally solved the #1 pain point keeping people up at night – ROI. Ok… maybe the last one is a bit of a […]

Dictionary of Public Relations Measurement & Research, Third Edition, Russian Translation

The Dictionary of Public Relations Measurement and Research has become one of the most popular papers the Institute for Public Relations has ever published. This third edition is translated into Russian by Katerina Tsetsura, Ph.D., University of Oklahoma, Anna Klyueva, Ph.D., University of Houston-Clear Lake, and Anna Kochigna, PRIME Research. It covers an expanded number of terms, addition […]

How to Apply Barcelona Principles 2.0

Video produced by the International Association for Measurement and Evaluation of Communication (AMEC) and Ketchum Global Research and Analytics.  This video was created and directed by Jocelyn Jackson, a Senior Project Manager at Ketchum with the guidance of David B. Rockland, Ph.D., Partner/CEO, Global Research & Analytics at Ketchum and the Immediate Past Chairman of […]

Don Stacks

What’s the Relationship between Social Media ROE and Business ROI?

What does Return on Investment (ROI) have to do with social media? This is an important question. To date no one has conducted research that takes social media communication and links it to publicly-traded business success. That, however, has now changed with the publication of Measuring the Impact of Social Media on Business Profit & […]

Pauline Draper-Watts

PR News Hall of Famers Take to Twitter for Measurement Month

Last week one of our Trustees and three members of the Measurement commission, participated in the PR News Measurement Hall of Fame Twitter Chat in celebration of AMEC’s Measurement Month. Linda Rutherford, VP for communications and outreach at Southwest Airlines joined Mark Weiner, CEO of PRIME Research, Allyson Hugley, president of Measurement, Analytics and Insights […]

Corporate Communications Counts and Can Be Counted

Not everything that can be counted counts. Not everything that counts can be counted. William Bruce Cameron Historically, marketing functions needed to be far more sophisticated in measuring the impact of their activities than their colleagues in corporate communications, including internal communications. Marketing campaigns have been subject to much more scrutiny from the boardroom due […]

Barcelona Principles 2.0 – Updated 2015

It’s been five years since the industry rallied around the Barcelona Declaration of Measurement Principles, agreeing to the first overarching framework for effective public relations (PR) and communication measurement. The original goal was straightforward: provide guidelines to measure efficacy of communication campaigns; provide a basis to enable the replacement of outdated program measurement models and ultimately […]

IPR Measurement Commission Seeks to Create Social Media Coding Standards

Goodwill Industries, Southwest Airlines, and U.S. Fish & Wildlife Service will be the main participants in the study sponsored by IPR and CyberAlert, LLC. GAINESVILLE, Fla., August 4, 2015 – In its efforts to develop and promote standards and best practices for research, measurement, and analytics that contribute to ethical, strategic, and effective public relations, the Institute […]

Measurement Innovations: Making Sense of Earned Media Metrics

A version of this article first appeared in Media Monitoring & Measurement News. How can PR practitioners make sense of the plethora of possible earned media metrics and measurement strategies?  PR industry groups have published a number of documents to guide PR practitioners. The Barcelona Declaration for Measurement Principles, a set of seven voluntary guidelines […]