Millennial Communication Professionals in the Workplace

Millennial communication professionals and their managers hold sharply different perceptions about millennials’ workplace factors, values and attributes By: Juan Meng, Ph.D., University of Georgia & Bruce K. Berger, Ph.D., University of Alabama Study conducted by the Institute for Public Relations and the Plank Center for Leadership Download Full Paper (PDF): Millennial Communication Professionals in the […]

Predicting Employee Dissent Expression in Organizations: A Cost and Benefit Approach.

Author(s), Title and Publication Zhan, M., & Hample, D. (2016). Predicting employee dissent expression in organizations: A cost and benefit approach. Management Communication Quarterly, DOI: 10.1177/0893318916635752. Summary Employee dissent is understood as resulting from unsatisfying organizational states. Dissatisfaction can be felt but not expressed; dissent is the actual performance of disagreement with immediate circumstances. Constructive […]

The Message Design Logics of Organizational Change

Author(s), Title and Publication: Barbour, J. B., Jacocks, C. W., & Wesner, K. J. (2013). The message design logics of organizational change. Communication Monographs, 80(3), 354-378. Summary Stakeholder communication is vitally important to planned organizational change, because organizational change inherently involves stakeholders’ participation, such as rejection, acceptance, and support. As a result, the outcome of […]

On Changing Organizational Cultures by Injecting New Ideologies: The Power of Stories.

Author(s), Title and Publication: Wines, W. A., & Hamilton III, J. B. (2009). On changing organizational cultures by injecting new ideologies: The power of stories. Journal of Business Ethics, 89(3), 433-447. Summary Organization culture is an organization’s invisible, intangible, yet most powerful force. Occasionally, organizations will need to initiate a change of organization culture, at […]

First Steps: Linking Change Communication to Change Receptivity

Author(s), Title and Publication: Frahm, J., & Brown, K. (2007). First steps: Linking change communication to change receptivity. Journal of Organizational Change Management, 20(3), 370-387. Summary Employees’ receptivity to organizational change is an emerging and significant issue for those involved in creating successful change implementation strategies. Traditionally, organizational communication is considered an instrument for implementing […]

Employees’ Emotions in Change: Advancing the Sensemaking Approach

Author(s), Title and Publication Helpap, S. & Bekmeier-Feuerhahn, S. (2016). Employees’ emotions in change: advancing the sensemaking approach. Journal of Organizational Change Management, DOI: 10.1108/JOCM-05-2016-0088 Summary The introduction of change can cause a variety of different emotional reactions among affected employees. Some employees might feel anxious, frightened or frustrated, whereas others feel hopeful and pleasant. […]

The Effects of Leader Motivating Language Use on Employee Decision Making

Author(s), Title and Publication: Mayfield, M., & Mayfield, J. (2016). The effects of leader motivating language use on employee decision making. International Journal of Business Communication, 53(4), 465-484. Summary Quality employee decision-making that advances organizational objectives is a key element in an organization’s ability to make the rapid, flexible, organizational responses that are necessary for […]

The Interplay Among Organizational Leadership, Culture, and Communication

Author(s), Title and Publication: Men, L. R., & Jiang, H. (2016). Cultivating quality employee-organization relationships: The interplay among organizational leadership, culture, and communication. International Journal of Strategic Communication, 10(5), 462 – 479. Summary Positive employee-organization relationship (EOR) is an important intangible asset for organizations, which influences external stakeholders’ perception and drives business performance. Considering the […]

Internal Communication and Prosocial Service Behaviors of Front-Line Employees: Investigating Mediating Mechanisms

Author(s), Title and Publication: Malhotra, N., & Ackfeldt, A. (2016). Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms. Journal of Business Research, 69(10), 4132 – 4139. Summary Prosocial service behaviors (PSBs) are helpful behaviors of front-line employees (FLEs) directed towards the organization or other individuals. Especially towards co-workers and customers, PSBs […]

Exploring the Connection Between Internal Communication and Employee Engagement

In public relations, engagement is studied in various contexts. It is defined in multiple terms and has different operationalizations. It is used as the umbrella term that includes a wide array of organizational attempts to involve stakeholders in its activities and decisions. In spite of certain confusions of definitions, there are numerous studies that report […]

I Trust You, I Trust You Not: Different Sides of Organization-Public Relationships

Scholars in public relations have contended that organization-public relationship (OPR) quality has multiple dimensions, including the oft-cited list of trust, satisfaction, control mutuality, and commitment. The concept of OPR quality is assumed to be positive (Heath, 2013), which nevertheless does not describe relational problems in reality. In this blog post, I introduce an additional side […]

How Mentors Shape the Future for Millennial Employees

In a new study titled “How Millennials View Ethics in Public Relations Practice,” Nancy Weaver and I have been exploring the availability of mentors for Millennials, both inside and outside of the workplace. Our study is jointly sponsored by the Public Relations Society of America and the Arthur W. Page Center. In previous studies, researchers […]