Bill Chandler serves as Chief Communications Officer for Western Union, the purpose-driven Fortune 500 company that is a leader in global money transfer services with customers in 200 countries and territories. The 166-year-old financial services company is undergoing a major transformation with its leading digital offerings that complement its 550,000 agent locations around the world. With team members based in Dubai, London, Miami, and Denver, Chandler’s global responsibilities span all areas of external and internal communications. He serves on the Business Operations Committee for the company.
Previously, Chandler served as SVP for Global Communications and Public Affairs for Gap Inc., the $16 billion global apparel retailer with 145,000 employees, for more than a decade. In this capacity, he led all aspects of media relations, employee engagement, public affairs, executive communications, and corporate digital marketing. Among his accomplishments, he oversaw three smooth CEO transitions, and advanced the company’s business turnaround and global expansion to China during a period when the stock price increased by 135 percent.
At Gap Inc., Chandler also led government relations, building upon his prior experience as a top advisor to U.S. Senator Dianne Feinstein. Notably, he fostered the creation of the innovative retail industry alliance of two dozen American companies who joined forces to improve working conditions at garment factories in Bangladesh.
Prior to Gap Inc., Chandler served in senior communications roles for consumer companies Charles Schwab and DIRECTV, and started his career in the public sector.
Chandler graduated from the University of Southern California. In 2015 and 2016, he gave back to his alma mater and advised the Dean of the Annenberg School for Communications and Journalism on the creation and launch of the Center for Third Space Thinking, which provides a curriculum to raise the performance level of communications industries across industries.
Chandler splits his time between Denver and Palo Alto, where he lives with his wife, Kathy, and their two daughters.