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Archive for June, 2012

What are Standards for Public Relations Research, and Why Do We Need Them?

In my last post, I talked about the process being used by the Coalition for Public Relations Research Standards, a process built upon the recommendations of the International Organization for Standardization. This week, I would like to discuss why we need standards, what a standard is (and is not), the benefits of standards, and the risks of a failure to make visible progress in developing and adopting standards. Let’s start with a story: Put yourself in the position of the new Chief Communications Officer of a corporation with four business units. Each unit has its own internal public relations group, each ...

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Defining a Process for Public Relations Research Standards

Last week, three major steps toward standards for public relations research and measurement were unveiled by the Coalition Public Relations Research Standards (CPRRS), a collaborative effort of the Council of Public Relations Firms (CPRF), the Global Alliance, the Public Relations Society of America (PRSA), the International Association for the Measurement and Evaluation of Communications (AMEC), the Institute for Public Relations (IPR) and the Public Relations Society of America (PRSA). These initial deliverables, essential first steps, consist of proposed interim standards for social media measurement, traditional media analysis and ethical principles for public relations research. There will shortly be a proposed ...

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Apologize, Deny, Justify or Excuse?

A crisis response that’s good for the CEO may not be good for the corporation. In a networked world, company response to a crisis has become key to institutional reputation. Companies are judged not only on what happened but how they managed the crisis itself. Thirty-some years later Johnson & Johnson continues to get credit for the way it handled the Tylenol case, whether or not that case is relevant to today’s crises. Amid today’s real-time media landscape, crisis response elicits more interest and involvement by stakeholders who are not directly affected by an event. As members of the public weigh in ...

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how to make wife jealous

poetry give up your ex and how does ur ex feel for breaking up with you or can i make my ex boyfriend miss me from distance. how to get back with your ex when she is dating someone else tips on how to get an ex boyfriend back, me my ex are friends i want him back, etc. (The following post first appeared on My Three Cents, Ken Makovsky’s own blog.) While more than three in four (77%) financial industry communications and marketing professionals feel their company’s reputation will improve this year, many challenges remain, according to a survey of ...

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